How to reproduce:
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Go to Profile Settings -> Notification Settings
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Click on 'Get notification by email' and enable all types of notifications
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Create a task card
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Assign yourself
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Assign a deadline and notification timer for the next 5 mins or so
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Wait to receive the email notifications:
Messenger offline visitor notification emails
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Enable the notifications by editing erxes Messenger: https://cln.sh/zFdU2O
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Check the Brand email config by going to Settings -> Brand -> email address
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Open an incognito tab to simulate the messenger
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Insert your email address in the messenger and write something
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Close the incognito window
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Open your SaaS team inbox and wait for the visitor to become offline
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When the visitor is offline, write a reply. DO NOT resolve the conversation.
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Wait 10 mins to receive an email notification on your visitor email address:
3. Form Confirmation email notifications
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Create/edit a form
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Go to the Confirmation slide and choose the type as 'email'
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Fill out the details for both Responder and Admin sections and click save
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Fill out the form on the web
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Wait for the emails to arrive both in your admin and customer addresses